Stay up to date with the latest information on eNVD system performance, including any issues identified, fixes applied, and improvements made by our development team.
| Issue Identified |
Update |
Platform |
Status |
Latest update |
| Consignment summary emails |
The system isn’t sending out the usual email notifications for consignments linked to your PIC. |
Web & App |
Under Investigation |
2pm - 15/08/2025 |
| |
Appears to be caused by a delay retrieving information in the database. |
Web & App |
Identified |
9am - 19/08/2025 |
| |
Restored email services. Users can expect emails from Tuesday 9th September onwards (no back-dated emails will be sent as they are no longer relevant) |
Web & App |
Resolved |
9/09/2025 |
| Issue Identified |
Update |
Platform |
Status |
Latest update |
| 1040 Token Error |
When users try to submit a consignment on the app, a “1040 Error” appears, preventing users from submitting an eNVD. As an interim solution, users are advised to log out and log back in. |
App |
Under Investigation |
5 pm - 18/08/2025 |
| |
ISC is monitoring this issue and will provide further updates if there are any changes. |
App |
Monitoring |
2pm - 22/08/2025 |